Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. With over 2,500 channel partners and regional headquarters around the globe, Mitel has a global reach, but also a local touch.|
|Mitel offers industry-leading unified communications solutions for businesses of all sizes. Our solutions are simple yet comprehensive, flexible, and reliable.
Unified Communications & Collaboration
When these tools are integrated into a system that allows easy flow of communication among devices, it’s called unified communications and collaboration, or UCC.
Just as a line is the shortest distance between two points, unified communications allow businesses to make the fastest possible decisions and transactions. UCC allows users to communicate in whatever manner best suits their needs or situation. And the individual tools are interconnected so that access is streamlined and efficient.
Mitel offers industry-leading unified communication solutions for businesses of all sizes. All of our voice solutions can be expanded into full, feature-rich UCC solutions. And because we give you the option to run our powerful solutions on our hardware or on your servers through software, you can expand on your terms and your timing.
Mitel also offers voice and unified communication solutions as a service. Our cloud capabilities mean you can skip the hardware and servers altogether and instead subscribe to a UC system using our data centers. This means no long-term commitments or capital expenditures.
Mitel has been delivering business communications solutions for more than 40 years. Our solutions are simple yet comprehensive and include core software, phones, headsets and robust applications such as contact center solutions and a suite of mobile capabilities. Our solutions adhere to industry standards, offer the highest reliability and unprecedented freedom and flexibility.
With Mitel collaboration software you keep your workforce:
- Connected. Wherever they are around the world, workers stay in touch with each other, partners, and customers.
- Dynamic. Real-time communication and collaboration ensures easy, ongoing sharing of ideas and information.
- Team-ready. Workers in widely dispersed locations form productive long-term and ad hoc teams as easily as if they were in the same office.
- Richly interactive. Easy sharing of documents and presentations make for more productive brainstorming and training sessions.
- A collaborative, more productive workforce
What can these collaboration software capabilities mean for you?
- Significant cost savings. Lower travel expenses and less employee transit time improves your bottom line.
- Enhanced productivity and innovation. Less time wasted trying to connect with others means more time spent in productive collaboration and innovation.
- Stronger relationships. Easy collaboration and information sharing among employees, customers, partners, and suppliers
- Smarter, better coordination. People throughout the organization have easier access to the information and expertise they need to get the job done
Your customer experience has never been so important.
More than ever, that experience is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.
What’s more, today’s customer experience must go beyond customer-initiated interactions to deliver proactive contact, empower customers with self-service capabilities, and even leverage the power of machine-to-machine interactions via the Internet of Things (IoT).
Whether or not your business has a traditional contact center, your customer touchpoints should be equipped to deliver informed and personalized interactions with your clients and prospects. And, equally as important, your business should have the agility to respond to changing requirements on the fly.
How Mitel can help
From connecting customers to the right person, on the first try, every time to managing your workforce and monitoring quality of service, the right technology can transform your customer experience from dated to digital. Mitel offers solutions, services, and expertise to support your customer experience strategy every step of the way.
MiContact Center Office, designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents.
Leveraging the MiVoice Business platform, MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents.
MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.
MiContact Center Outbound is much more than a simple outbound dialer – it’s a comprehensive, integrated outbound strategy management suite. MiContact Center Outbound supports all modes of outbound dialing and multi-channel interactions and includes a wide range of scripting and campaign management tools.
Built natively on the Microsoft Lync Server call control and desktop client, MiContact Center for Microsoft Lync provides a turnkey Unified Communications solution of multi-media capabilities including chat, email, presence and voice to provide a better customer experience, improve agent productivity and communicate with Subject Matter Experts both in and outside the contact center.
MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.
MiVoice Call Recording software allows organizations to quickly capture, archive, and organize, playback and share voice documentation using Mitel’s patented Portable Voice Documentation (PVD™) technology. Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of quality assurance, evaluation and e-learning tools. It is the only true quality monitoring software solution to also deliver a comprehensive set of compliance management capabilities.